[cjtoolbox name=’3Dx CX Paralax’]
Explore the CX courses
CORE
The foundations of CX success, including critical conversational skills based on Imparta’s award-winning conversation model, problem-solving and handling difficult conversations.
ADVANCED
A set of more advanced skills for more senior customer service staff in B2C settings, or more transactional B2B salespeople. These courses cover selling through service, empowering customer decisions, as well as building trust and loyalty.