Insights
Make the Fitting Room an Awesome Customer Experience
There is probably only one real reason for a normal person to go into a fitting room: to make a purchase decision!…
How to Make the Right First Impression When the Customer Enters Your Shop
‘Can I help you – or are you just looking?’ This is the ‘question’ that I so often hear when entering a…
How to Make the Right First Impression When the Customer Enters Your Shop
‘Can I help you – or are you just looking?’ This is the ‘question’ that I so often hear when entering a…
E-Learning Optimises Induction
In the early years of e-learning, many companies confused cost savings with value. Libraries of e-learning modules were subscribed to, LMS systems…
E-Learning Optimises Induction
In the early years of e-learning, many companies confused cost savings with value. Libraries of e-learning modules were subscribed to, LMS systems…
Six Complaints Barriers
There is an ongoing gap between what customers say they want and the experience many organisations actually deliver. Imparta gathered together a…
Six Complaints Barriers
There is an ongoing gap between what customers say they want and the experience many organisations actually deliver. Imparta gathered together a…
Sales Induction – a Necessity or a ‘Nice to Have’?
In the second instalment of our Sales Induction series, we quantify the critical need for a comprehensive sales induction programme. You’ll know…
Sales Induction – a Necessity or a ‘Nice to Have’?
In the second instalment of our Sales Induction series, we quantify the critical need for a comprehensive sales induction programme. You’ll know…
Sales Induction Challenges and Solutions
Welcome to the first of our sales induction blogs. Over the coming weeks, we will discuss the importance, challenges and opportunities associated…
Sales Induction Challenges and Solutions
Welcome to the first of our sales induction blogs. Over the coming weeks, we will discuss the importance, challenges and opportunities associated…
Collections Without Conflict
There are two assumptions often made by debt collectors: The debtor is trying to avoid paying where possible. The more pressure applied…
Collections Without Conflict
There are two assumptions often made by debt collectors: The debtor is trying to avoid paying where possible. The more pressure applied…
Complaints Insight
Less than 1 in 4 consumers say that the complaints they made to large organisations last year were resolved satisfactorily. We spent…
Complaints Insight
Less than 1 in 4 consumers say that the complaints they made to large organisations last year were resolved satisfactorily. We spent…