Service
Can We Handle The Truth
Jack Nicholson as Col Jessep famously said, ‘You can’t handle the truth!’ (A Few Good Men, 1992) and maybe he had a…
Complaint Conversations
We know what is going through your mind when you read that heading: ‘Justice – what has that got to do with…
Complaint Conversations
We know what is going through your mind when you read that heading: ‘Justice – what has that got to do with…
Why Do Companies Turn Service Conversations into Complaints
Why does a simple service conversation about something that went wrong get turned into a formal complaint? As a customer, you may…
Why Do Companies Turn Service Conversations into Complaints
Why does a simple service conversation about something that went wrong get turned into a formal complaint? As a customer, you may…
Complaint or Conversation
Do you use the term ‘complaint’ when you make contact with a company after receiving a product or service that you find…
Complaint or Conversation
Do you use the term ‘complaint’ when you make contact with a company after receiving a product or service that you find…