Resources
The latest insights, news, webinars, whitepapers and tools from the sales and customer experience experts at Imparta.
Sales Induction – a Necessity or a ‘Nice to Have’?
In the second instalment of our Sales Induction series, we quantify the critical need for a comprehensive sales induction programme. You’ll know…
Sales Induction Challenges and Solutions
Welcome to the first of our sales induction blogs. Over the coming weeks, we will discuss the importance, challenges and opportunities associated…
Sales Induction Challenges and Solutions
Welcome to the first of our sales induction blogs. Over the coming weeks, we will discuss the importance, challenges and opportunities associated…
Collections Without Conflict
There are two assumptions often made by debt collectors: The debtor is trying to avoid paying where possible. The more pressure applied…
Collections Without Conflict
There are two assumptions often made by debt collectors: The debtor is trying to avoid paying where possible. The more pressure applied…
Complaints Insight
Less than 1 in 4 consumers say that the complaints they made to large organisations last year were resolved satisfactorily. We spent…
Complaints Insight
Less than 1 in 4 consumers say that the complaints they made to large organisations last year were resolved satisfactorily. We spent…
You May Be Digital, I Am Still Human
There is no doubt that contacting the organisations we do business with has become considerably easier since the birth of the contact…
You May Be Digital, I Am Still Human
There is no doubt that contacting the organisations we do business with has become considerably easier since the birth of the contact…
Digital, Meet Analogue
Our online and offline experiences have officially merged. Amazon, that bastion of online sales and service, now has its own bookshop made…
Digital, Meet Analogue
Our online and offline experiences have officially merged. Amazon, that bastion of online sales and service, now has its own bookshop made…
Can We Handle The Truth
Jack Nicholson as Col Jessep famously said, ‘You can’t handle the truth!’ (A Few Good Men, 1992) and maybe he had a…
Can We Handle The Truth
Jack Nicholson as Col Jessep famously said, ‘You can’t handle the truth!’ (A Few Good Men, 1992) and maybe he had a…
Complaint Conversations
We know what is going through your mind when you read that heading: ‘Justice – what has that got to do with…
Complaint Conversations
We know what is going through your mind when you read that heading: ‘Justice – what has that got to do with…