Resources
The latest insights, news, webinars, whitepapers and tools from the sales and customer experience experts at Imparta.
Why Do Companies Turn Service Conversations into Complaints
Why does a simple service conversation about something that went wrong get turned into a formal complaint? As a customer, you may…
Why Do Companies Turn Service Conversations into Complaints
Why does a simple service conversation about something that went wrong get turned into a formal complaint? As a customer, you may…
A Salesforce of Mixed Abilities
We’re approached by many sales organisations who have suffered from frustrating legacy organisational challenges. They have to overcome these challenges to progress,…
A Salesforce of Mixed Abilities
We’re approached by many sales organisations who have suffered from frustrating legacy organisational challenges. They have to overcome these challenges to progress,…
Complaint or Conversation
Do you use the term ‘complaint’ when you make contact with a company after receiving a product or service that you find…
Complaint or Conversation
Do you use the term ‘complaint’ when you make contact with a company after receiving a product or service that you find…
B2B Sales Leaders and Managers
A new product or service is launched. Ambitious targets are set. Marketers work with their agencies on campaigns, collateral and channel support….
B2B Sales Leaders and Managers
A new product or service is launched. Ambitious targets are set. Marketers work with their agencies on campaigns, collateral and channel support….
Emotional Intelligence
Leaders in recent times have come to be judged not only by their Intelligence Quotient (IQ) but also their Emotional Quotient (EQ),…
Emotional Intelligence
Leaders in recent times have come to be judged not only by their Intelligence Quotient (IQ) but also their Emotional Quotient (EQ),…
Five Ways to Achieve Effective Communication In Your Sales Team
Communication is at the heart of what makes an outstanding sales manager… A highly successful CEO and former colleague of mine, when…
Five Ways to Achieve Effective Communication with your Sales Team
Communication is at the heart of what makes an outstanding sales manager… A highly successful CEO and former colleague of mine, when…
Effectively Managing Performance in Your Team
Performance management is a bit like going to the gym; it’s one of those things that everyone talks about doing, but not…
Effectively Managing Performance in Your Team
Performance management is a bit like going to the gym; it’s one of those things that everyone talks about doing, but not…
The Five Types of Sales Managers
Good sales managers are the engine of any commercial organisation, but, if your experience is similar to mine, you will have found…